View Chaport profile
Chatbot Live Chat
Omnichannel
View HelpScout profile
Live Chat
Live Chat

Chaport versus HelpScout


Compare Features, Integrations, Plugins, and Prices

Chaport Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 14 days

HelpScout Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan:Not Available
Free Trial: 15 days

Chaport Details

Owned by
Chaport
Year founded
2014
HQ Location
Alhambra CA, United States
LinkedIn
Twitter

HelpScout Details

Owned by
HelpScout
Year founded
2011
HQ Location
Boston MA, United States
LinkedIn
Twitter

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

What is Chaport?


Chaport is a US based chat provider with many options and features.

The Chaport chat widget determines the language of a visitor and automatically switches to their native language. Chaport currently supports 35 languages.

Chaport has an feature-based and agent-based pricing model. The first two agent slots are included in the free plan.

What is HelpScout?


Help Scout is an all-in-one support service with live-chat being one of it’s many features.

Founded in 2011, Help Scout has been a promotor of the fully remote companies long before it reached mainstream popularity mid 2020. Help Scout is also a certified B-Corp.

With over 12.000 customers, they are certainly one of the bigger players in the support-desk space.

Notable customers of Help Scout include GrowSurf, Springboard and Zapier

Agent Platform

Chaport

HelpScout

Android

iOS

MacOS

Slack

Web App

Windows

Agent Tools

Chaport

HelpScout

Canned Replies

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Internal Notes

Search

Visitor Ban

Visitor Typing Preview

Pre-chat Options

Chaport

HelpScout

Custom Greeting

Hours of Operation

Knowledgebase

Offline Ticket Form

Pre Chat Form / Lead Generation

Chaport Widget Customization

Widget Customization

Chaport

HelpScout

Branding

Colors

Notification Settings

Position

Chaport Integrations

HelpScout Integrations

Integrations

Chaport

HelpScout

Zapier

Plugins

Chaport

HelpScout

Bubble

Ecwid

Facebook Marketplace

Jimdo

Joomla

Shopify

Wordpress

Connectivity

Chaport

HelpScout

Email

Facebook Messenger

Telegram

Viber

VK

Website

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