Boei versus HelpScout

Boei is a Dutch one man company founded in 2021. Their main focus is turning website visitors into leads. When someone makes contact through Boei they automatically become a lead. Leads can then be ansewered in another app or in the official apps (e.g. WhatsApp).

Boei aims to serve as the frontend for customers to contact you, offering many integrations and plugins with that specific goal in mind. You can communicate through other platforms from a single button on your website.

Boei has a free plan for two communication channels on your website, limited to 50 conversations per month for 1 agent. Their paid plans start at $8 per month with Essentials, which includes all their communication channels, and is limited to 1000 conversations per month for 1 agent.

• Pro starts at $20 per month.

• Agency starts at $75 per month.

• All plans have a 14 day free trial.

Help Scout is an all-in-one support service with live-chat being one of it’s many features.

Founded in 2011, Help Scout has been a promotor of the fully remote companies long before it reached mainstream popularity mid 2020. Help Scout is also a certified B-Corp.

With over 12.000 customers, they are certainly one of the bigger players in the support-desk space.

Notable customers of Help Scout include GrowSurf, Springboard and Zapier