View 3CX profile
Call Center Live Chat Video Chat
Video Conferencing Call Management Business SMS
View Smartsupp profile
Chatbot Engagement Widget Live Chat
API Session Replay Contact Form

3CX versus Smartsupp


Compare Features, Integrations, Plugins, and Prices

3CX Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $14.6 p/m
Free Plan: Available
Free Trial: 60 days

Smartsupp Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19.95 p/m
Free Plan: Available
Free Trial: 14 days

3CX Details

Owned by
3CX
Year founded
2005
HQ Location
Egkomi, Cyprus
Website
3cx.com

Smartsupp Details

Owned by
Smartsupp.com s.r.o.
Year founded
2013
HQ Location
Brno, Czechia
LinkedIn
Twitter

Smartsupp Notable Customers

Bconnect
Breno
Vico Foodbox

What is 3CX?


3CX is the developer of an open-standards communications solution that innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.

With integrated video conferencing, apps for Android and iOS, website live chat, SMS, and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.

More than 600,000 customers worldwide use 3CX. Maintaining its global presence, 3CX has offices in the United States, United Kingdom, Germany, South Africa, Russia, and Australia.

What is Smartsupp?


Smartsupp is a Czech based live chat company focused on providing innovative solutions for customer care and e-commerce. Their software is user-friendly and offers tools improve support, engagement, and overall customer experience. They offer live chat, chatbots, and session recordings easily installed through a variety of plugins and integrations with popular e-commerce platforms like Joomla, Prestashop, and Shopify.

One of Smartsupp’s key features is video recording, which allows businesses to replay visitor website sessions and analyze their behavior. This helps businesses identify issues and deliver a more personalized experience to their customers. Each recording is automatically linked to the corresponding live chat session, making it easy to navigate and analyze.

Smartsupp also offers helpful resources to support their customers. Their website includes an extensive FAQ section and documentation for developers who want to integrate their software with their website or application. The documentation includes detailed instructions and code examples to help developers get up and running quickly.

Overall, Smartsupp is an excellent choice for businesses of all sizes looking to improve their online customer support and e-commerce capabilities.

Agent Platform

3CX

Smartsupp

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

3CX

Smartsupp

Channel Switching

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Notifications Audio

Notifications Visual

Search

Tags

Ticketing

Visitor Ban

Visitor Information

Pre-chat Options

3CX

Smartsupp

Agent Status

Automated Custom Greeting

Custom Greeting

Email Capture

Inactivity Message

Message Routing

Offline Form

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

3CX

Smartsupp

Email

Facebook Messenger

Phone Call

Website Chatwidget

WhatsApp

Customization

3CX

Smartsupp

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Widget Animation

Widget Size and Shape

Integrations

3CX

Smartsupp

Bitrix24

Freshdesk

Google Tag Manager

Hubspot

JetPack CRM

Microsoft Dynamics 365

Salesforce

Zendesk

Zoho

Plugins

3CX

Smartsupp

BigCommerce

Blogger

Drupal

Jimdo

Joomla

Lightspeed

OpenCart

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Weebly

Wix

WordPress

Comparisons