3CX versus melibo

3CX is the developer of an open-standards communications solution that innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.

With integrated video conferencing, apps for Android and iOS, website live chat, SMS, and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.

More than 600,000 customers worldwide use 3CX. Maintaining its global presence, 3CX has offices in the United States, United Kingdom, Germany, South Africa, Russia, and Australia.

The German chatbot company melibo combines live chat with AI Chatbots. The chatbot is there for your customers 24/7 and answers all those repetitive questions, while your agents can focus on more critical and complex inquiries.

melibo’s primary focus still seems to be on the German market but they are shifting to a more international approach with the addition of an English version of their website. The chatbot’s learning can be done in multiple languages through DeepL Translator. The chatbot on their website only speaks German, though. 750