View 3CX profile
Call Center Live Chat Video Chat
Video Conferencing Call Management Business SMS
View Live Agent profile
Call Center Live Chat Video Chat
Omnichannel CRM Multi Language

3CX versus Live Agent


Compare Features, Integrations, Plugins, and Prices

3CX Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $14.6 p/m
Free Plan: Available
Free Trial: 60 days

Live Agent Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $12 p/m
Free Plan: Available
Free Trial: 30 days

3CX Details

Owned by
3CX
Year founded
2005
HQ Location
Egkomi, Cyprus
Website
3cx.com

Live Agent Details

Owned by
Live Agent
Year founded
2006
HQ Location
Bratislava, Slovakia
LinkedIn
Twitter

Live Agent Notable Customers

Airbus
Forbes
Nascar.

What is 3CX?


3CX is the developer of an open-standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.

With integrated video conferencing, apps for Android and iOS, website live chat, SMS, and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.

More than 600,000 customers worldwide use 3CX. Maintaining its global presence, 3CX has offices in the United States, United Kingdom, Germany, South Africa, Russia, and Australia.

What is Live Agent?


LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.

Since their start in 2006, they have improved their products to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.

A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.

LiveAgent offers a free plan that includes the bare necessities for live chat support on your website. Of course, the deployment and features in this plan are limited.

The paid plans range from $12 to $59 per seat per month for a monthly based subscription. The plans are suited for all business sizes, from a special deal for startups up to custom configurations for enterprise.

All paid plans have a 7 day or 30 day free trial, depending on the type of email address you want to use.

Live Agent Agent Platform

Agent Platform

3CX

Live Agent

Android

iOS

Linux

Web App

Windows

Agent Tools

3CX

Live Agent

Canned Replies

Channel Switching

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Messaging

Internal Notes

Notifications Audio

Notifications Visual

Search

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

3CX

Live Agent

Automated Custom Greeting

Canned Replies

Conversation Routing

Hours of Operation

Knowledgebase

Pre Chat Form / Lead Generation

Scheduled Hours

Triggers

Channels

3CX

Live Agent

Email

Facebook Messenger

Instagram

Phone Call

Twitter

Viber

Website

WhatsApp

Customization

3CX

Live Agent

Animations

Behaviour

Branding

Colors

Display Name and Title

Icon

Mobile Widget

Notification Settings

Position

Remove -Powered by-

Widget Size and Shape

Integrations

3CX

Live Agent

Agile CRM

Feederloop

GIPHY

Google Forms

Google Sheets

Hubspot

Intercom

Klaviyo

Mailchimp

ManyChat

PayPal

Pipedrive

Quriobot

Salesforce

Slack

Stripe

Trello

Twilio

Zapier

Plugins

3CX

Live Agent

BigCommerce

Blogger

Drupal

GoDaddy

Joomla

Magento

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webflow

Weebly

Wix

WooCommerce

Wordpress

Comparisons