View 3CX profile
Call Center Live Chat Video Chat
Video Conferencing Call Management Business SMS
View HelpScout profile
Live Chat
Live Chat

3CX versus HelpScout


Compare Features, Integrations, Plugins, and Prices

3CX Pricing Model

  • Feature Based
  • Seat Based
Starts from: $14.6 p/m
Free Plan: Available
Free Trial: 60 days

HelpScout Pricing Model

  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan:Not Available
Free Trial: 15 days

3CX Details

Owned by
3CX
Year founded
2005
HQ Location
Egkomi, Cyprus
Website
3cx.com

HelpScout Details

Owned by
HelpScout
Year founded
2011
HQ Location
Boston MA, United States
LinkedIn
Twitter

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

What is 3CX?


3CX is the developer of an open-standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.

With integrated video conferencing, apps for Android and iOS, website live chat, SMS, and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.

More than 600,000 customers worldwide use 3CX. Maintaining its global presence, 3CX has offices in the United States, United Kingdom, Germany, South Africa, Russia, and Australia.

What is HelpScout?


Help Scout is an all-in-one support service with live-chat being one of it’s many features.

Founded in 2011, Help Scout has been a promotor of the fully remote companies long before it reached mainstream popularity mid 2020. Help Scout is also a certified B-Corp.

With over 12.000 customers, they are certainly one of the bigger players in the support-desk space.

Notable customers of Help Scout include GrowSurf, Springboard and Zapier

Agent Platform

3CX

HelpScout

Android

iOS

Linux

Slack

Web App

Windows

Agent Tools

3CX

HelpScout

Channel Switching

Chat Transcripts

File Sharing

Search

Ticketing

3CX Pre-chat Options

HelpScout Pre-chat Options

Pre-chat Options

3CX

HelpScout

Scheduled Hours

3CX Supported File Types

HelpScout Supported File Types

Supported File Types

3CX

HelpScout

Unknown

3CX Widget Customization

HelpScout Widget Customization

Widget Customization

3CX

HelpScout

Colors

Display Name and Title

Icon

HelpScout Plugins

Plugins

3CX

HelpScout

Facebook Marketplace

Connectivity

3CX

HelpScout

Email

Facebook Messenger

Phone Call

Website

Whatsapp