View 3CX profile
Call Center Live Chat Video Chat
Video Conferencing Call Management Business SMS
View Gorgias profile
Help Desk Live Chat
Business SMS Order Management Call Management

3CX versus Gorgias


Compare Features, Integrations, Plugins, and Prices

3CX Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $14.6 p/m
Free Plan: Available
Free Trial: 60 days

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

3CX Details

Owned by
3CX
Year founded
2005
HQ Location
Egkomi, Cyprus
Website
3cx.com

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

What is 3CX?


3CX is the developer of an open-standards communications solution that innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.

With integrated video conferencing, apps for Android and iOS, website live chat, SMS, and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.

More than 600,000 customers worldwide use 3CX. Maintaining its global presence, 3CX has offices in the United States, United Kingdom, Germany, South Africa, Russia, and Australia.

What is Gorgias?


Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

Agent Platform

3CX

Gorgias

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

3CX

Gorgias

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Status

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Search

Ticketing

Visitor Ban

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

3CX

Gorgias

Agent Status

Canned Replies

Custom Greeting

Email Capture

FAQ

Inactivity Message

Message Routing

Offline Form

Operation Hours Schedule

Pre Chat Form

Product Cards

Quick Replies

Triggers

Channels

3CX

Gorgias

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

3CX

Gorgias

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Widget Animation

Widget Position

Widget Size and Shape

Integrations

3CX

Gorgias

Ada

Bitrix24

Freshdesk

Hubspot

JetPack CRM

Klaviyo

Microsoft Dynamics 365

Postscript

Recharge

Salesforce

Yotpo

Zapier

Zendesk

Zoho

Plugins

3CX

Gorgias

BigCommerce

Drupal

Joomla

Magento

Shopify

WordPress