View 3CX profile
Call Center Live Chat Video Chat
Video Conferencing Call Management Business SMS
View Formilla profile
Chat Agents Chatbot Live Chat
Multi Language Lead Generation

3CX versus Formilla


Compare Features, Integrations, Plugins, and Prices

3CX Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Starts from: $14.6 p/m
Free Plan: Available
Free Trial: 60 days

Formilla Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Starts from: $24.99 p/m
Free Plan: Available
Free Trial: 15 days

3CX Details

Owned by
3CX
Year founded
2005
HQ Location
Egkomi, Cyprus
Website
3cx.com

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States
LinkedIn
Twitter

What is 3CX?


3CX is the developer of an open-standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.

With integrated video conferencing, apps for Android and iOS, website live chat, SMS, and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.

More than 600,000 customers worldwide use 3CX. Maintaining its global presence, 3CX has offices in the United States, United Kingdom, Germany, South Africa, Russia, and Australia.

What is Formilla?


Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to backup or outsource your customer service and let Formilla handle your chats by their highly-trained live chat agents. Managed Live Chat starts at $69.00 per month for up to 10 chats.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

Formilla’s plans start a $24.99 per month. All paid plans have 2 seats (they call it agents) included, extra seats can be added for an additional fee. They have a free plan for small businesses with up to 30 chats per month and 1 seat. A 15 day free trial is available.

Agent Platform

3CX

Formilla

Android

iOS

Linux

MacOS

Web App

Windows

Agent Tools

3CX

Formilla

Canned Replies

Channel Switching

Chat History

Chat Transcripts

Chat Transfer

File Sharing

Search

Ticketing

Visitor Information

Visitor Page Tracking

Pre-chat Options

3CX

Formilla

Automated Custom Greeting

Email Capture

Hours of Operation

Pre Chat Form / Lead Generation

Scheduled Hours

Triggers

3CX Supported File Types

Formilla Supported File Types

Supported File Types

3CX

Formilla

Unknown

Widget Customization

3CX

Formilla

Branding

Colors

CSS Widget Editing

Display Name and Title

Fonts

Icon

Position

Profile Picture

White label

3CX Integrations

Formilla Integrations

Integrations

3CX

Formilla

Zapier

Plugins

3CX

Formilla

BigCommerce

Joomla

OpenCart

Shopify

Weebly

Wix

Wordpress

Connectivity

3CX

Formilla

Email

Facebook Messenger

Phone Call

Website

Whatsapp