View 3CX profile
Call Center Live Chat Video Chat
Video Conferencing Call Management Business SMS
View Chatwoot profile
Live Chat
Omnichannel

3CX versus Chatwoot


Compare Features, Integrations, Plugins, and Prices

3CX Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $14.6 p/m
Free Plan: Available
Free Trial: 60 days

Chatwoot Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: Not Available

3CX Details

Owned by
3CX
Year founded
2005
HQ Location
Egkomi, Cyprus
Website
3cx.com

Chatwoot Details

Owned by
Chatwoot, Inc.
Year founded
2016
HQ Location
Dover DE, United States

Chatwoot Notable Customers

Global Press
Taxibox
VSimple

What is 3CX?


3CX is the developer of an open-standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.

With integrated video conferencing, apps for Android and iOS, website live chat, SMS, and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.

More than 600,000 customers worldwide use 3CX. Maintaining its global presence, 3CX has offices in the United States, United Kingdom, Germany, South Africa, Russia, and Australia.

What is Chatwoot?


Chatwoot is an Free Open Source Software and SaaS chat platform. You can choose to have your chat hosted by them or opt for self-hosting.

Installation is easy with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM(Ubuntu 20.04 LTS), or the Chatwoot CTL.

Chatwoot’s Commuunity Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license, you can still audit the source code. However, modification is not allowed.

Free plans are available for the hosted as well as self-hosted deployment.

Hosted cloud solutions The free Hacker plan gets you 2 seats, limited features, and only the website live chat widget as channel. More features, as well as all channels, come with the annual Startups subscription starting from $19 per seat per month.

Self-hosted solutions The free Community Edition plan gives you more control but lacks in features and does not receive support from Chatwoot. The Premium Support plan starts from $19 per seat per month and offers you custom branding and priority email support. A dedicated account manager, phone support, and advanced security features like access management are only included in the Enterprise Edition starting from $99 per seat per month.

Chatwoot Agent Platform

Agent Platform

3CX

Chatwoot

Android

iOS

Linux

Web App

Windows

Agent Tools

3CX

Chatwoot

Canned Replies

Channel Switching

Chat History

Chat Transcripts

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Keyboard Shortcuts

Message Filter

Search

Tags

Ticketing

Typing Indicator

Pre-chat Options

3CX

Chatwoot

Agent Status

Canned Replies

Conversation Routing

Email Capture

Pre Chat Form

Product Cards

Scheduled Hours

Channels

3CX

Chatwoot

Email

Facebook Messenger

Instagram

Line

Phone Call

Telegram

Twilio SMS

Twitter

Website

WhatsApp

Customization

3CX

Chatwoot

Colors

Display Name and Title

Icon

User Pop out Window

Integrations

3CX

Chatwoot

Dialogflow

Dyte Video & Voice Call

Google Translate

Slack

Webhooks

Comparisons