How Scammers Can Use Live Chat to Trick You

By team
Aug 14, 2022 | 4 mins
How Scammers Can Use Live Chat to Trick You

You’re browsing a website, looking for information on a product or service, when all of a sudden, a message pops up in the corner of your screen. A friendly customer service representative is there to answer any questions you might have - but you might not be talking to a real person. In this article, we’ll show you how scammers are increasingly using live chat platforms to trick people into giving them sensitive information or money.

What Is Live Chat?

Live chat is a popular way for businesses to communicate with their customers. However, scammers have started to use this tool to their advantage. They will pose as customer service representatives or delivery representatives and try to trick you into giving them personal information or pay money for customs or postage. It is important to be aware of this scam so that you can protect yourself.

How Do Scammers Use Live Chat?

Scammers will often use live chat to try and trick you into giving them personal information or money. They may pose as customer service representatives or other authority figures in order to gain your trust. They may also send you links to malicious websites or attachments that can infect your computer with malware. If you are ever unsure about who you are talking to on live chat, be sure to confirm their identity with someone else in the company before giving out any sensitive information.

What Are Some Common Scams?

There are many different types of scams that criminals attempt to perpetrate using live chat. Some common scams include:

  • Attempting to trick you into giving away personal or financial information
  • Posing as a technical support representative and trying to sell you bogus services or malware
  • Sending phishing emails or links in chat
  • Spamming the chat with links or advertisements
  • Masquerading as someone you know in order to gain your trust

These are just a few of the ways that scammers can try to take advantage of you through live chat. Be vigilant and never give out personal information or click on links from people you don’t know. If something seems fishy, it probably is.

How Can You Protect Yourself from Being Scammed?

There are a few things you can do to protect yourself from being scammed when using live chat. First, be aware of the red flags that may indicate you are talking to a scammer. These can include unusually high pressure to buy something, requests for personal information, or promises of freebies or gifts. If you see any of these red flags, end the conversation immediately.

You can also take steps to protect your personal information when using live chat. Never give out your full name, address, or credit card information to someone you don’t know. And be wary of any links or attachments sent by someone you don’t know—these could contain malware that could infect your computer.

If you do find yourself the victim of a scam, report it to the site or service where it took place. You should also report it to the Federal Trade Commission and your state’s attorney general’s office. By taking these steps, you can help protect yourself and others from becoming victims of scams.


It’s important to be aware of the potential dangers of live chat, especially if you’re using it for customer service. Scammers are always looking for new ways to trick people, and live chat is an easy target. Be sure to double-check any information you receive through live chat, and never give out personal information unless you’re absolutely sure you can trust the person on the other end.

Security Live Chat Scammers